Please reach out for any issues and I'll be there to assist you.:) I genuinely hope the issue gets resolved without hassles and the unit works great. Link to visit HP phone support: Please select the country of purchase and follow the on-screen instructions. You could look up the unit’s warranty by visiting this link: and select the country of purchase and follow the on-screen instructions. If the keys do not respond then it is a hardware issue and please contact HP phone support to try and get the situation corrected.If the unit is under warranty, repair services should be covered by the manufacturer’s warranty. It takes you to the startup menu and you could press F11 from there to go to recovery manager.
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